Help Center

Find answers to the most common questions

Orders

How do I place an order?
Choose a product in the constructor, upload your photo or pick from the catalog, set the size and frame — then click "Add to cart." Proceed to checkout, fill in delivery details and pay.
Can I change or cancel my order?
Yes, if it hasn't been sent to production yet. Contact us by phone or messenger as soon as possible.
How can I track my order?
After shipping, you'll receive an SMS or email with a tracking number for Nova Poshta.

Delivery

Which delivery services do you use?
We ship via Nova Poshta across Ukraine — to a branch or by address delivery.
How long does delivery take?
Production takes 2–4 business days, Nova Poshta delivery 1–2 days. Estimated total: 3–6 business days.
Is there free shipping?
Free shipping is available for orders above a certain amount. See the Delivery page for current terms.

Products & Quality

What materials do you use?
We print on dense photo paper and canvas at 1440 dpi. Frames are made of natural wood or quality MDF.
What sizes are available?
Standard sizes: 30×40 cm, 50×70 cm, 60×80 cm. Custom sizes may be available upon request.
Can I print my own photo?
Yes! Upload your photo in the constructor, choose size and frame — and we'll create a ready-to-hang piece.

Payment

What payment methods are available?
Visa/Mastercard via Monobank (online). Payment is secure and instant.
Can I pay on delivery?
Currently only online payment is available.

Gift Cards

How does a gift card work?
Choose a value (1000, 2000, 3000 or 5000 UAH), pay online, and the recipient gets a unique coupon code by email.
What is the gift card validity?
The certificate is valid for 1 year from purchase. The code is single-use.

Didn't find an answer? Contact us: +38 098 152 64 54